• Global Tech Company
  • Sydney based with the flexibility to work from home or the office
  • Be part of a dynamic and inclusive team

Why choose OneStop?

Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods, and provide supply chain participants the best on the go IT solutions and services.


At OneStop we:

  • Promote a positive work-life balance, primarily working from home in an ultra-hybrid model.
  • Support working from home with a one-off payment to set up your home office.
  • Offer flexibility including work from anywhere, for 8 weeks per year.
  • Have one day of paid Birthday Leave and five days of ‘Me Time’ per year.
  • Provide ongoing training, development & career opportunities. 
  • Are a team of customer centric, agile innovators.
  • Have regular all staff collaboration days.


At OneStop we want you to bring your true self to work. We are energised by our individuality, unique perspectives, and differing experiences. We believe that all team members should feel valued, respected and safe irrespective of their sex, marital status, race, age, sexual orientation, gender history, religious, political beliefs, impairment, family responsibility or family status.


We champion a “safe to fail” environment in which we learn from each other, share ideas and are guided by our OneStop values of:


We are purposeful  -  We make things simple  -  We are inventive  -  We achieve together!

The opportunity at OneStop

Manage the strategic program of customer implementations and lead the team to deliver a high-quality implementation program for the OneStop -product suite. This role will include fostering and cultivating innovation across both the implementation team and the wider Commercial team.


As our Head of Implementations you will:

  • Be accountable for the comprehensive success of the implementation program and strategy.
  • Align the implementation program with our commercial mission of creating value, protecting our customer base, and ensuring sustainable business growth.
  • Develop and document business processes and procedures, including business process flow, operational best practices, and detailed overviews of customer operations.
  • Ensure that implementations are delivered within the agreed timeframe, adhering to best practices.
  • Assist OneStop in establishing system requirements and coordinating system integration between the customer and OneStop as needed.
  • Facilitate the formation and management of cross-functional implementation teams based on customer requirements.
  • Manage customer issues, and concerns, escalating when necessary if unable to resolve.


What we’re looking for?

  • 7 + years relevant experience in business, commercial or product strategy.
  • Proven experience in executing solution delivery to enterprise clients.
  • Strategic planning capabilities with proven experience managing internal and external stakeholders.
  • Proven track record in client management and forging long term genuine relationships.
  • Experience in driving innovation and solutions within a technical environment.
  • Strong leadership experience, with the ability to mentor and motivate team members and stakeholders.
  • Proven experience in escalation resolution.


What’s next?

We look forward to receiving your application if you have the right to live and work in Australia.


Please note that while OneStop offers a highly flexible working environment, our employees must be based in Sydney or live within a reasonable commuting distance of our Sydney office. 


For more detail, follow the link to apply via our careers website: https://careers.1-stop.com/


Agencies - Please note that we are recruiting for this position directly and will not be engaging agency partners or accepting resumes. 

Position Description

Type: Permanent

Category: Customer

Reference ID: NY000012

Date Posted: 09/07/2024